MGM said in filings it previously used a kiosk that dispensed dollars and coins, but changed it to dollars only during the COVID-19 pandemic.
She said she was unaware the TRU ticket could be redeemed for coins, and left the casino without obtaining her 19 cents. Scherer said in the suit she gambled at the Beau Rivage in June 2022 and got back only $18 from a voucher worth $18.19. The second voucher is known as a “TRU ticket” and must be taken to the cashier’s window, something Scherer argued made it “logistically impossible and logically improbable” that players would wait in line to retrieve their money in coins. A player, she said, is then given the option to either donate the leftover change to a charitable foundation or get a second voucher for the coins. Scherer claimed when a slots player inserts their voucher into the kiosk, the kiosk rounds down to the nearest dollar and pays that amount in dollars. The suit centered around kiosks MGM uses to dispense cash.
